1. It was never the shampoo. It's the eight minutes before it.
Tap water carries chlorine. That's on purpose. It's what keeps the water safe to drink. The EPA sets the limit, and the city meets it.
But chlorine is a disinfectant. And a disinfectant is a solvent. It can't tell a germ in a pipe from the thin film of oil on a strand of hair. That film is what lets strands slide past each other. It's the reason a brush goes through.
So every morning, for about eight minutes, a mild solvent runs over her hair and lifts that film. Then the shampoo goes on. The shampoo gets the blame. The water gets a pass.
Without the film, hair catches on itself. Women describe it the same way, over and over: no slip. Velcro. Straw. And the scalp keeps making oil while the lengths stay empty. That's the greasy-and-dry-at-once nobody could explain.
Which settles one thing before anything else. It wasn't her. It wasn't the products. It was the water.
“Why does my hair look like straw 😩”
“My hair wet AFTER conditioning felt like velcro — impossible to brush or separate, no slip whatsoever.”
Reddit — thread title, one of four nearly identical ones · Reddit, r/finehair · about the problem