Contact
We are a small team. You write to a person, not a ticket system.
support@vatnara.com
We reply within one business day, Monday to Friday, ⟨SUPPORT-HOURS: 9 am – 5 pm⟩ ⟨TIME-ZONE: Eastern⟩. Weekend emails get an answer on Monday.
For the fastest answer, include your order number and the email you used at checkout.
What to email us about
| You want to… | What to send |
|---|---|
| Get your money back (60-day guarantee) | "Refund please, order #____." That is all. You keep the filter. |
| Skip, move or cancel your cartridge plan | Use the one-click link in any plan email. Or email "cancel my plan" + order number. Same-day. |
| Check if the filter fits your shower | A photo of your shower arm and head. We confirm before you buy. |
| Report a damaged or wrong item | A photo and your order number. We ship a replacement. |
| Change your address | The new address and your order number, as soon as possible. |
| Track a late order | Your order number. We chase the carrier. |
| Ask about the water test or the lab report | Just ask. We send what we have and say what is still pending. |
| Press, wholesale, partnerships | Same email, subject line "Press" or "Wholesale". |
Phone
+1 (818) 916-2458 — ⟨OWNER DECISION: voicemail only, or staffed hours⟩. Email is faster.
Skion Consulting LLC 7244 Castor Ave, Philadelphia, PA 19149, United States
Please do not send filters back by mail. Under the guarantee you keep them. If we ever need something returned, we send you a prepaid label first.
Your account
Log in at vatnara.com/account to see orders, tracking, and your cartridge plan. From there you can skip, move, change or cancel the plan in one click.
Policies: Refund Policy · Shipping Policy · Terms of Service · Privacy Policy