Refund policy

Skion Consulting LLC, doing business as VATNARA Effective date: September 12, 2026

The short version

You have 60 days to decide. If the filter is not for you, email us. You get your money back. You keep the filter. Nothing to send back, no form, no call.

That is the whole promise. The rest of this page explains how it works and where the edges are.

1. What the guarantee covers

  • Your first VATNARA shower filter order. That means the filter, the first cartridge and the drop test that came in the box.
  • 60 days, counted from the day your order is delivered. We use the carrier's delivery scan as day one.
  • One guarantee refund per household. One address, one refund. If you ordered two filters (the "Two showers" option), see section 4.

2. How to get your refund

  1. Email support@vatnara.com from the email address you used at checkout. One line is enough: "I'd like my refund, order #____."
  2. We reply within one business day and confirm the refund.
  3. The money goes back to the payment method you used. Most banks show it within 5 to 10 business days. We cannot speed up your bank.

You do not need to give a reason. If you tell us one, we read it. It helps us make the product better.

3. Keep the filter

You keep the filter. We do not ask you to send it back. A used shower filter cannot be resold, so a return would only cost you time and cost us shipping. Keep it, give it away, or recycle it.

4. The "Two showers" order

The guarantee is one filter per household. If you ordered two filters:

  • We refund the price of one filter under the guarantee. You keep that filter.
  • The second filter can also be refunded within the same 60 days, if it is unused and still sealed. Email us and we send you a prepaid return label. Once it arrives, we refund the second filter too.

5. Cartridge plan shipments

The 60-day guarantee is for the filter, not for the cartridges that arrive later on the plan.

Here is how cartridges work:

  • Five days before each cartridge ships, you get an email. In that email you can skip it, move it, change the interval, or cancel. One click.
  • Unwanted cartridge: if a cartridge ships and you did not want it, email us within 14 days of the charge. If it is still sealed, we refund it in full. We may send you a prepaid label for it.
  • Damaged, wrong or missing cartridge: email us with a photo. We send a replacement at no cost. No return needed.
  • Cancelling the plan does not affect the guarantee on your filter. If you cancel the plan inside your first 60 days and want the filter refund too, one email covers both.

6. Damaged or wrong item

If your box arrives damaged, or the wrong item is inside, email us a photo within 14 days of delivery. We ship a replacement right away. You do not pay for shipping. You do not need to send anything back unless we ask.

7. What the guarantee does not cover

  • A second guarantee refund for the same household or the same person.
  • Filters bought from anyone other than vatnara.com or our official store.
  • Requests made after the 60 days.
  • Cartridge shipments, other than as described in section 5.
  • Damage from misuse, from installing the filter on a hot-water line above the rated temperature, or from freezing.

8. If a refund is abused

We trust people. In return we ask for honesty. If we see the same person, card, or address claim the guarantee more than once, we may decline the refund and close the account. We will tell you why.

9. Sales tax and shipping

If sales tax was charged on your order, it is refunded together with the item. Shipping was free, so there is nothing to refund for shipping.

10. Questions

Email support@vatnara.com. We reply within one business day, Monday to Friday.

Mailing address: Skion Consulting LLC 7244 Castor Ave, Philadelphia, PA 19149, United States

This policy is part of our Terms of Service. If the two disagree, this refund policy wins for anything about refunds.