Skion Consulting LLC, doing business as VATNARA Effective date: September 12, 2026
The short version
Free shipping inside the US. We ship within ⟨DELIVERY: 3⟩ business days. Most orders arrive in 7 to 12 business days. You get a tracking link by email.
1. Where we ship
We ship to addresses in the United States. Right now that means the 48 contiguous states and Washington, D.C.
⟨OWNER DECISION — Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO/DPO military addresses: include, or exclude for now? Default in this draft: not yet.⟩
We do not ship outside the US yet. If you are outside the US and want to be told when we do, email support@vatnara.com.
We ship to PO boxes ⟨OWNER DECISION: yes / no — depends on carrier⟩.
2. Cost
Shipping is free on every order. There is no minimum. This includes cartridge plan shipments.
3. When your order ships
We ship within ⟨DELIVERY: 3⟩ business days after your order is confirmed. Business days are Monday to Friday, not counting US federal holidays.
You get an email with a tracking link the moment the label is created. Tracking may take a day to show movement.
4. How long delivery takes
Most orders arrive 7 to 12 business days after you order. That is ⟨DELIVERY: 3⟩ days for us to ship plus 4 to 9 days in transit.
Delivery times are estimates, not promises. Weather, carrier delays and holidays can add days. If your order has not arrived 15 business days after you ordered, email us. We track it down or send a new one.
5. Cartridge plan shipments
Plan cartridges ship on the date shown in your reminder email, which you get five days before. Same free shipping, same tracking email. If you moved or skipped the shipment from that email, the new date is in your confirmation.
6. Address changes
If you need to change the address, email support@vatnara.com right away with your order number. We can change it until the label is created. After that we can only try to redirect it with the carrier, and that does not always work.
If a package comes back to us because the address was wrong or incomplete, we email you and ship it again once to a corrected address, at no cost.
7. Lost, damaged or wrong
- Shows delivered, not there: check with neighbors and your building's mail area, then wait one more business day. Carriers sometimes scan early. Still missing? Email us. We send a replacement.
- Damaged box or item: email a photo within 14 days of delivery. We send a replacement. Nothing to send back unless we ask.
- Wrong item: same. Photo, email, replacement.
8. Sales tax
If your state requires us to collect sales tax, it is added at checkout and shown before you confirm. Free shipping does not change the tax.
9. Pre-order (only if shown on the product page)
⟨OPTIONAL — delete this section if the product is in stock. Keep it if the product page shows a ship date.⟩
If the product page says "Ships ⟨SHIP-DATE⟩", your order is a pre-order. Here is what that means:
- We charge you at checkout, ⟨OWNER DECISION: or "We authorize your card at checkout and charge it when your order ships"⟩.
- Your order ships on or before ⟨SHIP-DATE⟩. Then the normal 7 to 12 business day window applies.
- If we cannot ship by that date, we email you before the date with the new date. In that email you can keep the order or cancel it for a full refund, one click. If you do not answer and the delay is more than 30 days, we cancel and refund you in full without asking.
- The 60-day guarantee starts on the day your pre-order is delivered, not the day you ordered.
- You can cancel a pre-order for a full refund at any time before it ships. Just email us.
10. Contact
Skion Consulting LLC · 7244 Castor Ave, Philadelphia, PA 19149, United States Email: support@vatnara.com · Phone: +1 (818) 916-2458 We reply within one business day, Monday to Friday.